Refund & Return Policy
Understanding our refund and return policy for cannabis products, including legal limitations and customer protection measures.
Last Updated: January 20, 2025
IMPORTANT CANNABIS PRODUCT NOTICE
Special restrictions apply to cannabis product returns
Due to Florida state health and safety regulations, consumed or opened cannabis products cannot be returned or refunded for health and safety reasons.
This policy is designed to protect all customers and comply with state regulations governing cannabis retail operations. We encourage customers to ask questions and inspect products before purchase.
Refund Policy Overview
- Unopened cannabis products with manufacturing defects
- Defective vape hardware (disposables, batteries, devices)
- Glass pipes and accessories with manufacturing defects
- Incorrect products given due to our error
- Products with safety concerns or contamination
- Opened or consumed cannabis products
- Used vape cartridges or disposables
- Edibles with broken seals or missing packaging
- Products purchased over 7 days ago
- Change of mind or preference issues
Return Process
Contact Us Immediately
Call us at (407) 778-1326 or visit our store as soon as you discover an issue. Time limits apply for returns.
Product Inspection
Our staff will inspect the product to verify the defect or issue. Products must be in original packaging with all seals intact.
Documentation & Verification
We'll document the issue, verify your purchase with receipt or ID, and determine the appropriate resolution based on our policy.
Resolution
Approved returns will receive store credit, product exchange, or refund based on the situation and payment method used.
Product-Specific Return Policies
Returnable Conditions:
- Manufacturing defects in unopened products
- Contamination or safety concerns
- Incorrect product provided due to our error
- Packaging damage that compromises product integrity
Non-Returnable:
- Any opened, consumed, or used products
- Products with broken seals or tampered packaging
- Dissatisfaction with effects or potency
- Change of mind or preference
Legal Note: Florida health regulations prohibit the return of consumed cannabis products to protect public health and safety.
Returnable Conditions:
- Defective hardware (won't charge, won't activate)
- Manufacturing defects in unopened products
- Leaking cartridges or disposables (unopened)
- Battery or charging issues within 24 hours
Return Window:
- Hardware defects: 7 days from purchase
- DOA (Dead on Arrival): 24 hours from purchase
- Must have original packaging and receipt
Returnable Conditions:
- Manufacturing defects or cracks
- Incorrect item provided
- Damage during transport (with proof)
Non-Returnable:
- Used or dirty glass pieces
- Customer-caused damage or breakage
- Normal wear and tear
Return Policy:
- Same restrictions as cannabis products apply
- Unopened products with manufacturing defects only
- Safety concerns or contamination issues
- 7-day return window from purchase date
Florida Cannabis Regulations
- • Florida Department of Health regulations prohibit the return of consumed cannabis products
- • All cannabis products must maintain chain of custody for regulatory compliance
- • Returned products must be properly disposed of according to state guidelines
- • Documentation required for all returns and disposals
Health & Safety Requirements
- • Products that have left our premises cannot be resold for health safety reasons
- • Tampered or opened packages pose contamination risks
- • Temperature-sensitive products may be compromised outside controlled environment
- • Cross-contamination prevention requires strict return limitations
Consumer Protection
- • All products are lab tested before sale to ensure quality and safety
- • Customers are encouraged to inspect products before leaving the store
- • Staff available to answer questions and provide guidance before purchase
- • Quality assurance measures in place to minimize defective products
Refund Methods & Processing
Store Credit
Preferred method for most returns. Never expires and can be used for any future purchase.
Product Exchange
Direct replacement with equivalent product when available. Same or lesser value.
Cash/Card Refund
Original payment method refund for qualifying returns. Processing time varies.
Processing Times
Store Credit
Immediate
Cash Refund
Same day
Card Refund
3-5 business days
Customer Protection Measures
- • All products lab tested for purity and potency
- • Regular quality control inspections
- • Proper storage and handling procedures
- • Fresh inventory rotation system
- • Supplier verification and certification
- • Expert staff guidance and recommendations
- • Product education and effect explanations
- • Dosage guidance for new users
- • Product inspection before purchase
- • Questions encouraged before buying
Step 1: Direct Resolution
Contact our store management directly to discuss your concern. Most issues can be resolved through direct communication.
Step 2: Management Review
If the initial resolution is unsatisfactory, request a management review. We'll document your concern and provide a formal response within 48 hours.
Step 3: Third-Party Mediation
For unresolved disputes, we support third-party mediation through the Better Business Bureau or similar consumer protection organizations.
Our Commitment: We strive to resolve all customer concerns fairly and promptly while maintaining compliance with all applicable laws and regulations.
Refund Policy FAQ
Can I return a product if I don't like the effects?
Unfortunately, no. Once a cannabis product has been opened or consumed, it cannot be returned for health and safety reasons. We encourage customers to ask questions about effects and start with small doses.
What if my vape disposable stops working?
Defective vape hardware can be returned within 7 days of purchase. Bring the product and receipt to our store for inspection. We'll test the device and provide a replacement if it's determined to be defective.
Do I need my receipt for returns?
Yes, a receipt is required for all returns. If you've lost your receipt, we may be able to look up your purchase using your ID if you're in our system, but this is not guaranteed.
How long do I have to return a defective product?
You have 7 days from the date of purchase to return defective products. For vape hardware issues, we recommend testing the product within 24 hours of purchase.
Can I get a cash refund?
Cash refunds are available for qualifying returns, but store credit is our preferred method as it provides immediate resolution. Card refunds take 3-5 business days to process.
What happens to returned products?
All returned cannabis products are disposed of according to Florida state regulations and cannot be resold. This protects customer health and maintains regulatory compliance.
Questions About Returns?
Our knowledgeable staff is here to help with any questions about our return policy or to assist with a return. Contact us or visit our store for personalized assistance.
Call Us
(407) 778-1326Visit Us
8216 World Center Drive, Suite D
Orlando, FL 32821
Open 24/7
Always here to help
Legal Disclaimer
This refund policy is subject to Florida state cannabis regulations and may be updated to reflect changes in applicable laws. Sunshine Smoke reserves the right to modify this policy with appropriate notice to customers. All returns are subject to management approval and compliance with state health and safety regulations.
This policy does not supersede any applicable consumer protection laws. Customers retain all rights provided under Florida consumer protection statutes. For questions about your rights as a consumer, contact the Florida Department of Agriculture and Consumer Services.