Privacy Policy

Personal Information

We collect personal information that you voluntarily provide to us when you:

• Make a purchase at our store (required by Florida law for cannabis sales)
• Contact us through our website, phone, or email
• Subscribe to our newsletter or promotional communications
• Submit questions or suggestions through our FAQ system
• Interact with our customer service team

Required Information for Purchases

Florida law requires us to collect and verify the following information for all cannabis purchases:

• Full name as it appears on government-issued ID
• Date of birth
• Government-issued photo ID number
• Address (for Florida residents claiming discount)
• Purchase details including products, quantities, and amounts
• Date and time of transaction

Website Information

When you visit our website, we may automatically collect:

• IP address and general location information
• Browser type and version
• Pages visited and time spent on our site
• Referring website information
• Device information (mobile, desktop, etc.)

Communication Information

When you contact us, we may collect:

• Email address and phone number
• Message content and communication preferences
• Customer service interaction records
• Feedback and survey responses

Legal Compliance

We use your information to comply with Florida state laws and regulations:

• Verify age and identity for cannabis purchases (21+ requirement)
• Maintain required transaction records for regulatory reporting
• Track purchase limits and compliance with state regulations
• Respond to law enforcement requests when legally required

Business Operations

We use your information to:

• Process transactions and provide receipts
• Apply Florida resident discounts when applicable
• Provide customer service and support
• Improve our products and services
• Manage inventory and business operations

Communication

With your consent, we may use your information to:

• Send promotional offers and product updates
• Notify you about new products or services
• Respond to your questions and feedback
• Send important updates about our policies or services

Website Improvement

We use website data to:

• Analyze website traffic and user behavior
• Improve website functionality and user experience
• Troubleshoot technical issues
• Optimize content and navigation

Required Legal Disclosures

We may share your information when required by law:

• Florida Department of Health regulatory reporting
• Law enforcement requests with valid legal authority
• Court orders or subpoenas
• Tax reporting requirements

Service Providers

We may share information with trusted service providers who help us operate our business:

• Payment processing companies (for credit card transactions)
• IT service providers (for website and system maintenance)
• Legal and accounting professionals
• Security service providers

All service providers are contractually required to protect your information and use it only for the specific services they provide to us.

Business Transfers

In the event of a merger, acquisition, or sale of our business, customer information may be transferred as part of the transaction. We will notify you of any such change in ownership or control of your personal information.

Emergency Situations

We may disclose your information if we believe it is necessary to protect the safety of our customers, employees, or the public, or to prevent illegal activities.

Security Measures

We implement comprehensive security measures to protect your personal information:

• Encrypted data transmission and storage
• Secure payment processing systems
• Access controls and employee training
• Regular security audits and updates
• Physical security measures at our store location
• Secure disposal of sensitive documents

Data Retention

We retain your information for different periods based on the type of data and legal requirements:

• Transaction records: Maintained for 7 years as required by Florida law
• ID verification records: Retained for regulatory compliance periods
• Marketing communications: Until you unsubscribe or request removal
• Website analytics: Typically 2-3 years for business analysis
• Customer service records: 3-5 years for quality assurance

Employee Access

Access to customer information is limited to employees who need it to perform their job duties. All employees receive privacy training and sign confidentiality agreements. We regularly review and audit access to ensure compliance with our privacy policies.

Access and Correction

You have the right to:

• Request access to the personal information we have about you
• Request correction of inaccurate or incomplete information
• Request a copy of your transaction history
• Update your contact preferences

Communication Preferences

You can:

• Opt out of marketing communications at any time
• Unsubscribe from email newsletters
• Request to stop receiving promotional calls or texts
• Update your communication preferences

Data Deletion Limitations

While we respect your privacy rights, please note that Florida law requires us to maintain certain records:

• Transaction records must be kept for regulatory compliance
• ID verification records are required for legal purposes
• Some information may be retained in backup systems for security

How to Exercise Your Rights

To exercise any of these rights, please contact us using the information below. We will respond to your request within 30 days.

What Are Cookies

Cookies are small text files stored on your device when you visit our website. They help us provide a better user experience and understand how our website is used.

Types of Cookies We Use

• Essential Cookies: Required for website functionality and security
• Analytics Cookies: Help us understand website usage and improve performance
• Preference Cookies: Remember your settings and preferences

Managing Cookies

You can control cookies through your browser settings. However, disabling certain cookies may affect website functionality. Most browsers allow you to refuse cookies or alert you when cookies are being sent.

External Links

Our website may contain links to third-party websites (such as social media platforms or mapping services). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

Social Media

We maintain profiles on social media platforms like Facebook and Instagram. Any information you share on these platforms is governed by their respective privacy policies, not ours.

Payment Processors

We use secure third-party payment processors for credit card transactions. These companies have their own privacy policies and security measures for handling payment information.